Release Notes
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February 2026
New features released in February 2026: AI Triage, Chat Platform Update, Major Incident Management (MIM), and more!
AI Triage
AI Triage orchestrates agents to instantly gather and analyze relevant data from various sources and streamline the manual validation and triage tasks that would otherwise bog down the incident response process for L1 teams.
AI Triage context and suggestions
Accelerate incident detection and response with the cross-contextual knowledge coordination of AI to give frontline teams the data they need to act fast — reducing escalations, speeding up triage, and powering rapid resolution.
Learn more about how the full-context suite of AI Detection and Response makes rapid triage happen -- no experts required.
Chat Platform Update
On March 2, 2026, BigPanda completed an upgrade to our chat platform. This upgrade is part of our continued efforts to improve our internal processes and serve you more efficiently. There is no change to your overall experience — you’ll continue to contact us the same way and receive the same level of service you expect.
AI Incident Assistant Releases February 2026
The following AI Incident Assistant features were released in February 2026:
Major Incident Management (MIM)
AI Incident Assistant helps speed up the major incident management (MIM) process with automated workflows that keep your entire team up to speed.
Use customized templates for specific scenarios or services such as health checks, escalations, and updates. Orchestrate incident SMEs, and seamlessly sync updates across channels in both triggered and scheduled workflows.
See the Major Incident Management documentation for more information.
Relay Client
Deploy a relay client in your private network to establish a secure outbound tunnel to AI Incident Assistant. Access private observability tools, databases, and internal APIs without exposing inbound ports.
See the Remote Connections documentation for more information.
New AI Incident Assistant API Endpoints
Several new AI Incident Assistant API endpoints are now available:
Multi-Context Generation - Combine meeting transcripts and ServiceNow records to create a single report.
Transcripts - Retrieve available meetings or calls that AI Incident Assistant has transcribed for your organization or request a transcript summary.
Action Plans - Execute an action plan, or retrieve action plan details or responses.
Model Context Protocol (MCP) - Use AI Incident Assistant's action plans as remote MCP tools so your own AI agents can discover and call them via the standard Model Context Protocol.
Agent to Agent (A2A) - Use AI Incident Assistant's Alpha agent via the A2A protocol so your own AI agents can send messages, stream responses, and poll task status using a standard JSON-RPC 2.0 interface.
See the AI Incident Assistant API documentation for more information.
New External Observability Sources
The following SaaS products were added as external observability sources:
1Password
Aircall
Aqua Security
Confluent
Delinea
Dialpad
Discord
DocuSign
Docker
Dropbox
Epic Games
Fastly
GitGuardian
Harness
Incident.io
JFrog
Kaltura (US, EU, Australia, Asia Regions)
LaunchDarkly
Notion AI
PayPal
PlayFab
Pulumi
SendGrid
Snyk
Sonatype
Twitch
Unity
Veracode
Wiz
Xyleme (Mad Cap)
Zendesk
See the External Observability Sources documentation for more information.
New On-Call Integrations
The following new on-call integrations are now available in beta release status:
Use these integrations to enable paging and on-call schedule retrieval.
OpsRamp Integration
The OpsRamp observability integration is now available in beta release status. Integrate with OpsRamp to enable hybrid IT infrastructure monitoring, alerting, and resource management.
See the OpsRamp Integration documentation for more information.
System Improvements
Updated the Sensing and Knowledge page with an improved infographic.
Transcripts can now be deleted from the Transcripts dashboard.
You can now select whether an integration is Cloud or On-Prem. On-Prem integrations can connect via the Relay Client.
AI Incident Prevention Releases February 2026
The following AI Incident Prevention features were released in Feburary 2026:
Improved Change Risk Analytics
The Change Risk Analytics page has been updated with improved organization and visualizations. The page is now divided into three tabs, allowing you to easily navigate to the exact metrics that you need.
The new Flow Analysis visualization provides an interactive view of your change flow, helping you understand and improve your internal workflows.
See the Change Risk Analytics documentation for more information.
Change Risk Configuration Improvements
The following improvements have been made to change risk configuration:
Field Visibility Settings - determine which fields appear by default in the Change Risk Dashboard Change Details tab.
Category Score Notification Thresholds - send a notification to stakeholders when a specific change risk category exceeds a defined threshold.
See the Change Risk Configuration documentation for more information.
System Improvements
Change risk scores are now posted to the change record in ServiceNow, allowing you to create automations based on risk level.
Deprecating Functionality
Problem Identification Dashboard Deprecation
To deliver a more streamlined and scalable analytics experience, BigPanda will retire the Unified Analytics Problem Identification dashboard on April 30, 2026. After this date, the dashboard will no longer be available. No other Unified Analytics capabilities are affected.
Going forward, we recommend using the Problem Management feature in AI Incident Prevention, which enables IT problem managers to analyze historical root cause, identify systemic issues, and resolve problems at scale to improve service reliability.
Customers do not need to take immediate action. Your BigPanda account team will help you understand how this change affects your environment and support a transition, if applicable.
To learn more about AI Incident Prevention or discuss next steps, please contact your BigPanda account team.
January 2026
New features released in January 2026: Jira Service Management Integration, AI Incident Assistant analytics and multi-context generation, Change risk rating updates
Jira Service Management Integration
Create alerts and trigger notifications in Jira Service Management with our new integration. Leverage the rich context of BigPanda with detailed natural-language AI analysis of an incident and its correlated alerts, including suspected root cause, similar incidents, and related changes.
See our Jira Service Management documentation for details on how to get started.
AI Incident Assistant Releases January 2026
The following AI Incident Assistant features were released in january 2026:
Multi-Context Generation
Use the Multi-Context Generation dashboard to combine call transcripts, ITSM records, and chat messages into a single, high-quality artifact. Create dynamic, customized reports that reference multiple source types.
See the Multi-Context Generation documentation for more information.
Team Analytics
AI Incident Assistant Teams let you track how specific users in your organization use AI Incident Assistant. Use the Team Analytics page to view usage and feedback metrics to track your AI Incident Assistant teams’ engagement.
See the Team Analytics documentation for more information.
Prompt Generation Improvement
Creating prompt addendums and templates is even easier with the improved Generate with AI option.
Click Generate with AI to open the AI Prompt Helper, which allows you to create new prompts and refine existing ones with AI Incident Assistant’s help.
See the Generate with AI documentation for more information.
Web Chat Improvements
The AI Incident Assistant web chat has had several key improvements, including:
Speech-to-text functionality
Image analysis
Reasoning levels for Biggy Agent chat
Improved UI
See the AI Incident Assistant Web Chat documentation for more information.
Model Context Protocol (MCP) Integration
Connect your MCP server to AI Incident Assistant to create custom observability or ITSM integrations.
See the MCP Integration documentation for more information.
Source Control Agent
The Source Control Agent action plan is an agent specialized in identifying code that caused an issue. This agent can access source control APIs to browse repositories, pull requests, commits, diffs, and file contents, helping identify whether recent code changes caused an issue.
See the Source Control Agent documentation for more information.
GitHub Integration
Use the AI Incident Assistant GitHub integration to add code context or investigate recent code changes, pull requests, commits, and diffs.
See the GitHub Integration documentation for more information.
Join a Meeting API Endpoint
Invite AI Incident Assistant to join a meeting via the API for transcription and summary purposes.
See the Join a Meeting documentation for more information.
AI Incident Assistant System Improvements
Search and filtering capabilities were added to the Integrations page.
OAuth 2.0 authentication option was added to the ServiceNow integration.
You can now generate a Scheduled Workflow.
AI Incident Prevention Releases January 2026
The following AI Incident Prevention features were released in January 2026:
Change Risk Rating Updates
The criteria for updating change risk ratings have improved. Change risk ratings are now recalculated only when a significant update is made to the change.
You can also now manually update the rating using the Force Re-Rate option.
See the Change Risk documentation for more information.
System Improvements
Recent ServiceNow queries are now saved in Large Context Analysis.
Deprecating Functionality
Problem Identification Dashboard Deprecation
To deliver a more streamlined and scalable analytics experience, BigPanda will retire the Unified Analytics Problem Identification dashboard on April 30, 2026. After this date, the dashboard will no longer be available. No other Unified Analytics capabilities are affected.
Going forward, we recommend using the Problem Management feature in AI Incident Prevention, which enables IT problem managers to analyze historical root cause, identify systemic issues, and resolve problems at scale to improve service reliability.
Customers do not need to take immediate action. Your BigPanda account team will help you understand how this change affects your environment and support a transition, if applicable.
To learn more about AI Incident Prevention or discuss next steps, please contact your BigPanda account team.
December 2025
New features released in December 2025
Dynamic incident tags in Jira issue descriptions
You can now customize your Jira issue descriptions with dynamic incident tags from BigPanda. Once you've setup and configured a Jira integration, you can use double bracket formatting to populate your issue descriptions with AI incident tags, as well as any incident tag that is unique to your organization.
See our documentation on customizing Jira issue descriptions for more information.
AI Incident Assistant Releases December 2025
The following AI Incident Assistant features were released in December 2025:
Web Chat Presets
Save frequently used conversations with the AI Incident Assistant web app chat using presets. Use private presets for personal workflows, or public presets to share with your entire organization.
See the AI Incident Assistant Web Chat documentation for more information.
Custom Transcript Retention Period
Customize how long raw transcripts from your meeting provider are retained. This impacts how long users can run queries and generate content that directly use the raw transcripts, such as summaries.
See the Indexing Settings documentation for more information.
Incident Priority Values
Define the priority ordering used for mapping incident notifications from BigPanda Event Management to AI Incident Assistant Managed Incident Channels.
See the Incident Priority Values documentation for more information.
Broadcast Messages
Configure a broadcast message to be sent to groups of users via direct message, channel message, or email. Broadcast messages are helpful when there is a AI Incident Assistant-related update, such as configuration changes, that should be communicated to either all users or a specific subset of users.
See the Admin Actions documentation for more information.
Team Groupings
Organize your teams into groups using Team Groupings. Team groupings allow you to drill down into analytics for related teams.
See the Team Groupings documentation for more information.
Grafana Integration
Add the AI Incident Assistant Grafana integration to your observability agent team. Easily connect to the platform for metrics monitoring.
See the Grafana Integration documentation for more information.
Biggy Spotter Agent
When an incident channel is created, AI Incident Assistant will actively listen for intents to perform actions. AI Incident Assistant will then identify potential risks and provide recommended steps in a threaded message.
See the Create an Incident Channel documentation for more information.
Static Bridge Lines
Create a fixed set of permanent bridge call meeting links that are always available. AI Incident Assistant will present these options to users when starting incidents, rather than creating new meetings.
See the Managed Incident Channel documentation for more information.
AI Incident Assistant Audit Log API
Retrieve your organization's audit log entries for compliance, troubleshooting, and administrative visibility.
See the AI Incident Assistant Audit Logs API documentation for more information.
System Improvements
The Incident Reports dashboard was renamed to Incident Post-Mortems
Managed Incident Channel action plan now supports adding existing tickets
AI Incident Prevention Releases December 2025
The following AI Incident Prevention features were released in December 2025:
Change Risk Profiles
Use change risk profiles to create multiple change risk configurations with separate risk evaluation criteria.
See the Change Risk Configuration documentation for more information.
Dataset Insights
Perform free-form analysis on any tabular data with dynamic calculation and visualization capabilities. Dataset Insights reports deliver evidence-driven pattern discovery with real calculations.
See the Dataset Insights documentation for more information.
Large Context Analysis Presets
Create custom analysis presets for reuse in incident analysis reports. Custom presets can be visible to just you or to everyone in your organization.
See the Large Context Analysis documentation for more information.
Team and Individual Risk Calculation Update
The team and individual risk ratings in change risk assessments now consider the success rate for calculating the score. Previously, the score only considered whether an incident was caused by the team or individual.
See the Change Risk documentation for more information.
System Improvements
Problem Management was renamed to Large Context Analysis
You can now send change risk assessments to external systems
Change risk display settings can now be adjusted
The Change Risk API now requires the profile ID
Deprecating Functionality
Problem Identification Dashboard Deprecation
To deliver a more streamlined and scalable analytics experience, BigPanda will retire the Unified Analytics Problem Identification dashboard on April 30, 2026. After this date, the dashboard will no longer be available. No other Unified Analytics capabilities are affected.
Going forward, we recommend using the Problem Management feature in AI Incident Prevention, which enables IT problem managers to analyze historical root cause, identify systemic issues, and resolve problems at scale to improve service reliability.
Customers do not need to take immediate action. Your BigPanda account team will help you understand how this change affects your environment and support a transition, if applicable.
To learn more about AI Incident Prevention or discuss next steps, please contact your BigPanda account team.
November 2025
New features released in November 2025: Export incident details
Export Incident Details
Export incident details to CSV or JSON right from the Incident Details pane.
Incident Details Export Options
Customize export fields to only include relevant incident and alert data, with auto-saved selections to simplify regular exporting.
Learn more about Exporting Incidents and simplify your workflows today.
Security enhancements for Unified Data Connector
Both OAuth2 and mutual TLS certification are now available when configuring ServiceNow for the Unified Data Connector.
OAuth2 provides a smoother, more secure authentication experience than basic HTTP auth. With OAuth2, you don’t need to store user passwords and token expirations are tracked, logged, and automatically refreshed.
Mutual TLS provides an additional layer of security for organizations that require client certificate verification and can be used with both OAuth2 and basic HTTP authentication methods.
See our Unified Data Connector documentation for more information.
Mapping Enrichment Dashboard
The Unified Analytics Enrichment Dashboard now leverages mapping enrichment data. The upgraded dashboard includes new widgets and calculations to help measure the effectiveness of your mapping enrichment rules and identify areas for improvement.
See the Mapping Enrichment Dashboard documentation for more information.
System Improvements
Incidents affected by multiple maintenance plans will note that in the UI
Alert Enrichment view will now show if a mapping enrichment has override turned on.
If a webhook share fails because of a configuration issue in BigPanda (such as the wrong URL) or because of an error in the app receiving the webhook (such as throttling), a comment will now appear in the Activity Log detailing the attempted share and the failure response code.
AI Incident Assistant Releases November 2025
The following AI Incident Assistant features were released in November 2025:
Transcripts Dashboard Multi-Select Mode
Use the transcripts dashboard multi-select mode to generate content based on multiple transcripts. Simplify review by combining summaries for situations where multiple calls were needed for a single incident or issue.
See the Transcript Dashboard documentation for more information.
Web Chat Improvements
Several key improvements have been made to the AI Incident Assistant web app chat. You can now:
Generate diagrams
Share messages to systems outside of the web app
Download tables
AI Incident Assistant now also shows its reasoning as the response is generated, allowing you to easily see why it is using specific action plans to answer a query.
See the AI Incident Assistant Web Chat documentation for more information.
AI Incident Assistant API Updates
Run AI Incident Assistant queries asynchronously via API for retrieval at a later time. Use the async field to run an asynchronous request and then get the response using the Retrieve a Response API call.
See the AI Incident Assistant API documentation for more information.
Workflow Analytics Updates
The Workflow Executions analytics has been updated to include new widgets, allowing you to get an improved view of how your workflows are performing.
See the Workflows Executions Analytics documentation for more information.
System Improvements - November 2025
CSV export was added to Learned Knowledge
Custom header support was added to real-time integrations
Added the ability to send details from each dashboard as a message
AI Incident Prevention Releases November 2025
The following AI Incident Prevention features were released in November 2025:
Real-Time Deconfliction
The Real-Time Deconfliction tab is now available within the Change Risk Dashboard. Use this tab to identify conflict-based risks associated with upcoming changes.
See the Change Risk Dashboard documentation for more information.
Large Context Analysis ServiceNow Queries
Create analyses for specific sets of incidents by querying ServiceNow. For example, query to find incidents from within a specific date range, incidents caused by a specific change, or incidents associated with a specific assignment group.
See the Large Context Analysis documentation for more information.
Change Risk Analysis API
Request a new change risk analysis or retrieve information about a risk-rated change using the Change Risk Analysis API. Risk-rated changes requested via the API are displayed in the Change Risk Dashboard.
See the Change Risk Analysis API documentation for more information.
System Improvements
CSV export was added to the Change Risk Dashboard
Added the ability to send details from each dashboard as a message
Deprecating Functionality
Upcoming end of life for older BigPanda ServiceNow app versions
To provide customers with the best experience possible in ServiceNow, we are retiring support for older versions of the ServiceNow integration. Follow the instructions in our Update the BigPanda ServiceNow App documentation to upgrade to the latest version.
Integration version | End of life |
|---|---|
<v2.6.1 | September 1st, 2025 |
v2.8.0 | December 1st, 2025 |
v2.9.0 | March 1st, 2026 |
If you have any questions or concerns, please reach out to your account team.
October 2025
New features released in October 2025: New Unified Analytics landing page, Users and Sessions analytics dashboard, Okta and Microsoft Entra ID SCIM support, and more!
New Unified Analytics Landing Page
The Unified Analytics landing page has been updated with a new layout. The new page features resources, training, and other useful links to help you get started with Unified Analytics.
Users and Sessions Dashboard
Track your organization’s user adoption of BigPanda with the Users and Sessions Dashboard. Use the dashboard to view the number of individual users who have logged into the platform, the total number of sessions, and other usage details.
See the Users and Sessions documentation to learn more.
Okta and Microsoft Entra ID (formerly Azure AD) SCIM Support
The Okta and Microsoft Entra ID SSO integrations with BigPanda now have support for System for Cross-Domain Identity Management (SCIM), allowing you to easily handle the user lifecycle management process. As users onboard, offboard, or change roles, you can now provision or deprovision BigPanda accounts from within Okta or Microsoft Entra ID, saving you time and effort.
Assistance required
Enabling SCIM provisioning requires assistance from BigPanda. Contact your BigPanda account team if you are interested in enabling this feature.
See the SCIM Provisioning documentation for more information.
System Improvements
Improved secure route for the Alert filter API that uses User API Keys.
AI Incident Assistant Releases October 2025
The following AI Incident Assistant features were released in October 2025:
AI Incident Assistant Teams
Easily track and manage groups of users with AI Incident Assistant teams. AI Incident Assistant teams provide visibility on how specific user groups are using AI Incident Assistant. Set up AI Incident Assistant teams in the web app at Configuration > General Settings.
See the Teams Management documentation for more information.
AI Incident Assistant Guardrails
Configure filters and security protections to ensure that only safe and appropriate queries are sent to AI Incident Assistant. Guardrails block against queries containing content such as prompt injection, hacking attempts, credential exposure, offensive language, and other sensitive topics.
See the Guardrails documentation for more information.
Analytics Improvements
The Usage Metrics, User Feedback, and Workflow Executions analytics pages have been upgraded. Each page now features new visuals, an enhanced design, and improved performance.
See the Manage AI Incident Assistant Analytics documentation for more information.
Microsoft Teams App in Store
AI Incident Assistant is now available in the Microsoft Teams App Store. Easily download the application to jump-start your installation process.
See the Install AI Incident Assistant documentation for more information.
Biggy API Usage Analytics
You can now monitor Biggy API usage, performance, and activity. The Biggy API Usage Analytics page provides insights into the number of API calls your organization is making and the users who are using the API the most.
See the Biggy API Usage Analytics documentation for more information.
Elasticsearch Integration Updated Authentication Options
Multiple authentication options are now available for the Elasticsearch integration. You can choose between basic authentication, API key authentication, or bearer token authentication, giving you increased flexibility.
See the Elasticsearch documentation for more information.
Channel Hawk Generation
Save time creating new channel hawks with the Generate Workflow option. Enter a prompt describing your intended workflow, and AI Incident Assistant will populate content in each of the configuration fields.
See the Channel Hawks documentation for more information.
System Improvements
Webex calls can now be transcribed.
Deprecating Functionality
Upcoming end of life for older BigPanda ServiceNow app versions
To provide customers with the best experience possible in ServiceNow, we are retiring support for older versions of the ServiceNow integration. Follow the instructions in our Update the BigPanda ServiceNow App documentation to upgrade to the latest version.
Integration version | End of life |
|---|---|
<v2.6.1 | September 1st, 2025 |
v2.8.0 | December 1st, 2025 |
v2.9.0 | March 1st, 2026 |
If you have any questions or concerns, please reach out to your account team.
API Keys 2.0 API Deprecation
The API Keys version 2.0 endpoint will be deprecated on November 5, 2025. All organizations using the 2.0 endpoint will need to migrate to 2.1 before the end-of-life date.
The new endpoint for this API is https://api.bigpanda.io/resources/v2.1/apikeys
See the API Keys documentation for more information.
September 2025
New features released in September 2025: Mapping enrichment in standard data model, environment-level automated incident analysis configuration, AI Incident Assistant updates, and more.
Mapping Enrichment in Standard Data Model
The ALERT_ENRICHMENTS and ENRICHMENT_RULES tables have been added to the Standard Data Model, allowing you to create custom reports based on mapping enrichment data.
See the ALERT_ENRICHMENTS and ENRICHMENT_RULES Standard Data Model documentation for more information.
Environment-Level Automated Incident Analysis Configuration
The Automated Incident Analysis configuration page has been updated to include configuration at the environment level. This allows you to customize LLM instructions, tags, and recommended actions more granularly.
Environment-level configuration
The ability to adjust AI Analysis settings at the environment level is currently in a beta release. If you'd like to enable this functionality for your organization, contact your BigPanda account team.
See the Automated Incident Analysis Configuration documentation for more information.
AI Incident Assistant Releases September 2025
The following AI Incident Assistant features were released in September 2025:
Large Context Analysis Dashboard
AI Incident Prevention required
Your organization must have the AI Incident Prevention module to access the Large Context Analysis Dashboard. If you're interested in purchasing the module, contact your BigPanda account team.
Use the Large Context Analysis dashboard to dig deeper into issues in your environments. Proactively identify the top priority problem areas based on historic incidents and root cause so that your team can focus on the most relevant and high-value problems.
See the Large Context Analysis documentation for more information.
Chat History
Easily return to your previous conversations with the AI Incident Assistant web chat using the Chat History panel. See all recent chats and add favorite conversations that you plan to reference often.
See the Chat History documentation for more information.
Workflow Execution Analytics
You can now track how your Workflows are performing on the Workflow Executions Analytics page. See detailed metrics, including your top workflows, a daily breakdown of workflow executions, and more.
See the Workflow Execution Analytics documentation for more information.
External Observability
External observability is now available as part of the Observability Agent action plan. External observability checks for events outside of your environments that may impact operations, such as cloud platform outages, severe weather events, and more.
See the External Observability documentation for more information.
BigPanda Agent Access
Align the same data access levels between AI Detection and Response and AI Incident Assistant accounts with BigPanda Agent Access controls.
See the BigPanda Agent Access documentation for more information.
Jira Service Management Integration
The Jira Service Management (JSM) integration is now available with AI Incident Assistant, enabling you to retrieve on-call schedules, rotations, and contacts from JSM.
See the Jira Service Management Integration documentation for more information.
Elasticsearch Integration
The AI Incident Assistant Elasticsearch integration is now available to add to your observability agent team. Easily connect to the platform for metrics monitoring and analytics.
See the Elasticsearch Integration documentation for more information.
Custom Action Plan Improvements
If the context retrieval option is enabled, you can now add a system prompt telling AI Incident Assistant which sources it should retrieve information from. When both ITSM retrieval and context retrieval are enabled, this action plan will act as an agent that can call ITSM retrieval and context retrieval as tools in any order to form a response.
See the Custom Action Plans documentation for more information.
System Improvements
If your ServiceNow Integration base URL points to a reverse proxy endpoint, you can now override the display base URL.
Deprecating Functionality
Upcoming end of life for older BigPanda ServiceNow app versions
To provide customers with the best experience possible in ServiceNow, we are retiring support for older versions of the ServiceNow integration. Follow the instructions in our Update the BigPanda ServiceNow App documentation to upgrade to the latest version.
Integration version | End of life |
|---|---|
<v2.6.1 | September 1st, 2025 |
v2.8.0 | December 1st, 2025 |
v2.9.0 | March 1st, 2026 |
If you have any questions or concerns, please reach out to your account team.
API Keys 2.0 API Deprecation
The API Keys version 2.0 endpoint will be deprecated on November 5, 2025. All organizations using the 2.0 endpoint will need to migrate to 2.1 before the end-of-life date.
The new endpoint for this API is https://api.bigpanda.io/resources/v2.1/apikeys
See the API Keys documentation for more information.
August 2025
New features released in August 2025: Unified Data Connector, Unified Analytics Dashboard Co-Ownership, Webhook v2 Workflows, and more!
Unified Data Connector
You can now easily sync data from ServiceNow and Confluence using the BigPanda Unified Data Connector. Ingested data is securely stored and made available in the IT Knowledge Graph, powering accurate answers, deep analytics, trend analysis, and advanced capabilities.
See the Unified Data Connector documentation for more information.
Unified Analytics Dashboard Co-Ownership
Unified Analytics dashboard designers can now assign co-owners to the dashboards they own, making cross-organizational dashboard management easy.
See the Manage Unified Analytics documentation for more information.
Webhook v2 Workflows
Customize share triggers and notification payloads when sending data from BigPanda to external tools like ticket and messaging systems. These payloads can include customized headers and URL paths for each notification and leverage dynamic variables for incident tags and metadata.
Customize the webhook payload that is sent to external tools.
Trigger shares to different URLs based on specific share triggers.
Use incident detail variables to create dynamic workflows and custom messages.
Send data in the relevant data type, such as integers or timestamps.
Upgrading a collaboration tool to use the Webhook v2 is a quick process of creating a new integration.
Learn more about the automation potentials and capabilities of the new Webhook workflows in the Notifications webhook v2 documentation.
AI Incident Assistant Releases August 2025
The following AI Incident Assistant features were released in August 2025:
AI Incident Assistant Audit Log
Easily monitor and track configuration changes across your organization, right from the web app with the AI Incident Assistant Audit Log.
See the Audit Log documentation for more information.
Transcripts Dashboard
View and manage transcripts from your meetings and bridge calls from within the web app. Use the Transcripts Dashboard to see meeting details and use prompts to generate content or summarize transcripts.
See the Transcripts documentation for more information.
AI Incident Assistant API
Use the AI Incident Assistant API to programmatically send queries to AI Incident Assistant and integrate It with your applications, workflows, and services.
If you'd like to enable the AI Incident Assistant API for your organization, contact your BigPanda account team.
See the AI Incident Assistant API documentation for more information on available routes and resources.
API Keys
You can now create and manage API keys to power integrations and automated workflows with AI Incident Assistant. Use the Biggy APIs module to manage keys and learn how to use the API.
If you're interested in enabling this feature for your organization, contact your BigPanda account team.
See the AI Incident Assistant APIs documentation for more information.
System Improvements
AI Incident Assistant can now transcribe Google Meet calls.
Improved mobile responsiveness for the web chat.
July 2025
New features released in July 2025: ServiceNow integration version 2.10, new support platform, BigPanda usage tracking, and more!
ServiceNow integration version 2.10
Take your BigPanda ServiceNow connection to the next level with the v2.10 integration. This simple update set adds alert tag mapping and new configuration options, improves priority sync and overall performance, and fixes several minor bugs.
Key features for the v2.10 integration:
Priority changes in ServiceNow now update the priority tag and level in BigPanda.
Incident close notes will be automatically added to the related alert or task close note when that incident is resolved.
New alert configuration option: Alert Tag Mapping can be defined for the full and short descriptions of both alerts and incident tasks. (If no tag is explicitly mapped, the short description will populate the
host-check-messagetags, and all other alert tags will be added to the long description.)Up to 3 custom fields can be added to the alert tables through the Alert Tag Mapping feature.
New alert configuration option can be enabled to prevent noise in the alert table for incidents with only a single alert. When enabled, single alert incidents will bypass the alert table and create an incident with no alerts or tasks. If a second alert is correlated to the incident, both alerts are added to the alert table.
Validation and logic improvements will prevent duplicate alerts or incidents from being created in ServiceNow.
New Support Platform
We’re excited to announce that we’ve moved to a new support platform: DevRev! This change helps us respond to your needs faster and more effectively by connecting our support, product, and engineering teams in one place.
What's new?
A more responsive, seamless support experience
Better visibility into issue status and updates
Smarter conversations with context from previous interactions
Selectable severity and options to choose to chat with the chat bot or biggy
You’ll still be able to reach us the same way—via support@bigpanda.io or via our chat module. There’s no action needed on your part. Your open tickets, historical tickets and suggestions will be available.
DevRev Support Platform
BigPanda Usage Tracking
Login was added as a new activity type to the INCIDENT_ACTIVITIES table in the Standard Data Model. This allows you to build custom reports in Unified Analytics that track your organization's BigPanda platform usage.
System Improvements
Metric calculations across Unified Analytics dashboards have been standardized to provide improved clarity.
The INCIDENT_ACTIVITIES table in the Standard Data Model was updated to add the new IS_INCIDENT_ACTIVITY column.
AI Incident Assistant Releases July 2025
The following AI Incident Assistant features were released in July 2025:
ServiceNow ITSM Ticket Creation Settings
You can now configure incident fields and validation rules for ServiceNow ticket creation and updates. The new ITSM Ticket Creation Settings section of the integration page lets you control which fields are displayed to users and which are suggested by AI Incident Assistant during auto-population.
See the ServiceNow Integration documentation for more information.
GraphDB and VectorDB Explorers
The new GraphDB and VectorDB Explorers are now available in the Context and Data Module. Use these sections to explore your indexed data and view an interactive visualization of your graph data.
See the Manage Data documentation for more information.
Change Risk Analytics
Organizations using AI Incident Prevention now have access to Change Risk Analytics. This new dashboard shows you data on AI Incident Prevention change analyses for a given time period.
See the Change Risk Analytics documentation for more information.
Change Risk in ServiceNow
AI Incident Prevention users can now automatically include the results of change risk assessments in ServiceNow work notes.
See the ServiceNow Integration documentation for more information.
Agent Team Workflow Visualization
The Observability Agent Action Plan page now offers a dynamic visualization of your agent team. This shows you the workflow between tool-specific agents and the agent supervisor, offering comprehensive monitoring insights.
See the Action Plans documentation for more information.
Prometheus Integration
You can now configure an integration with Prometheus. Set up this integration for use with the Observability Agent action plan.
See the Integrations documentation for more information.
PagerDuty Paging Targets
Organizations that integrate with PagerDuty can now configure incident escalation and notification targets for use in Managed Incident Channels.
See the PagerDuty Integration documentation for more information.
System Improvements
Improved AI Incident Assistant's search capabilities.
Added sort and search capability to the web app Action Plans page.
Improved message formatting in Microsoft Teams.
Added the Risk Rating Over Time widget to the Change Risk Dashboard.
Improved time range interpretation for agent-based integrations.
Deprecating Functionality
Upcoming end of life for older BigPanda ServiceNow app versions
To provide customers with the best experience possible in ServiceNow, we are retiring support for older versions of the ServiceNow integration. Follow the instructions in our Update the BigPanda ServiceNow App documentation to upgrade to the latest version.
Integration version | End of life |
|---|---|
<v2.6.1 | September 1st, 2025 |
v2.8.0 | December 1st, 2025 |
v2.9.0 | March 1st, 2026 |
If you have any questions or concerns, please reach out to your account team.
Legacy ETL Platform End-of-Life
As part of BigPanda's commitment to delivering modern, cost-effective, and scalable data solutions, the legacy ETL data platform backed by Redshift will be deprecated on September 10, 2025.
Prior to this date, all data pipelines and services will be transitioned to our modern data-lake platform for data curation, storage, and processing.
See the Open Analytics Hub documentation for more information about accessing your data. Contact your BigPanda account team if you have any questions.
API Keys 2.0 API Deprecation
The API Keys version 2.0 endpoint will be deprecated on November 5, 2025. All organizations using the 2.0 endpoint will need to migrate to 2.1 before the end-of-life date.
The new endpoint for this API is https://api.bigpanda.io/resources/v2.1/apikeys
See the API Keys documentation for more information.
June 2025
New features released in June 2025: General Settings, Updated Unified Analytics Dashboard Sharing, AI Incident Assistant Learned Knowledge, and more!
BigPanda General Settings Page
A new page in the BigPanda settings menu is now available for admins. The General Settings page allows you to make changes to display settings such as colors and organization name, and security settings like session timeouts.
See the Manage General Settings documentation for more information.
Updated Unified Analytics Dashboard Sharing and Management
It's now even easier to share and manage Unified Analytics dashboards. For clearer control over dashboard access and ownership, the following updates have been made:
Simplified sharing - Designers can now share dashboards with any colleague across their organization using the org-wide group.
Clear ownership - Dashboard ownership now remains with the original creator, even if that person's role later changes. Ownership won’t transfer automatically, but can be reassigned manually when needed.
Streamlined access roles - Dashboard management and sharing is handled only by designers, all other users are treated as viewers.
New Standard Data Model Columns
Several new columns have been added to the BigPanda Standard Data Model, giving you additional customization options for reporting. The following fields are now available:
ALERTS table:
NON_OK_EVENT_COUNTPREV_START_TIMETIME_SINCE_PREV_ALERT
INCIDENT_ACTIVITIES table:
ASSIGNEE_USER_NAMESTART_DATE
INCIDENTS table:
FIRST_MANUAL_ACTION_TIMEFIRST_MANUAL_ACTION_TYPEFIRST_MANUAL_ACTION_USER_NAME
RELATED_INCIDENTS_CHANGES table:
MATCH_CERTAINTYMATCH_TYPEMATCH_USER_NAME
See the Standard Data Model documentation for more information.
AI Incident Assistant Releases June 2025
The following AI Incident Assistant features were released in June 2025:
Learned Knowledge
Track and manage the information AI Incident Assistant has learned from user feedback in the new Learned Knowledge module. Admins can use this module to approve or reject knowledge corrections and review feedback.
See the Manage AI Incident Assistant Learning documentation for more information.
Splunk Observability Agent
You can now integrate AI Incident Assistant with Splunk. Use this new integration to set up a Splunk agent using the Observability Agent Action Plan.
See the Splunk integration documentation for more information.
Guided Onboarding
The AI Incident Assistant Guided Onboarding module is now available. New users following the module will be able to customize their AI experience while being introduced to the app.
Admins can require all new users to complete the onboarding process before they can interact with AI Incident Assistant.
See the Guided Onboarding documentation for more information.
Profile & Preferences
The new Profile & Preferences page within the web app lets you define your role and responsibilities so that AI Incident Assistant delivers responses customized to your job function. You can also define style parameters for responses, such as conciseness, level of detail, technical expertise, and more.
See the Profile & Preferences documentation for more information.
Action Plans in Web App Chat
The AI Incident Assistant Web App Chat now has access to your organization's full context and action plans. The Action Plans model can use integrations, full context, and leverage multiple action plans to answer single queries. This model also uses streaming responses, which supports even faster answers to queries.
See the Chat documentation for more information.
System Improvements - July 2025
The web app landing page has been updated with a modernized look.
Change Risk Assessment can now read larger attachments, up to around 3MB in size.
Processing capabilities were updated to improve AI Incident Assistant's response times.
Deprecating Functionality
Upcoming end of life for older BigPanda ServiceNow app versions
To provide customers with the best experience possible in ServiceNow, we are retiring support for older versions of the ServiceNow integration. Follow the instructions in our Update the BigPanda ServiceNow App documentation to upgrade to the latest version.
Integration version | End of life |
|---|---|
<v2.6.1 | September 1st, 2025 |
v2.8.0 | December 1st, 2025 |
v2.9.0 | March 1st, 2026 |
If you have any questions or concerns, please reach out to your account team.
Legacy ETL Platform End-of-Life
As part of BigPanda's commitment to delivering modern, cost-effective, and scalable data solutions, the legacy ETL data platform backed by Redshift will be deprecated on September 10, 2025.
Prior to this date, all data pipelines and services will be transitioned to our modern data-lake platform for data curation, storage, and processing.
See the Open Analytics Hub documentation for more information about accessing your data. Contact your BigPanda account team if you have any questions.
May 2025
New features released in May 2025: BigPanda localized documentation, new API documentation site, Unified Analytics updates, and more!
BigPanda Localized Documentation
BigPanda customers can now select a region to view localized documentation. Toggle between regions using the drop-down menu at the top right of the documentation site.
Improved API Documentation
The BigPanda API documentation now has an improved user experience. This upgrade includes:
Updated look and feel
Better request testing experience
Improved site navigation
Localized documentation
Check out the new API documentation site here!
Monitoring Events and Usage Data Dashboard Update
The Unified Analytics Monitoring Events and Usage Data dashboards have been updated to use the Standard Data Model. This update includes:
Dashboard duplication
Updates to the global date filter calculation
See the Monitoring Events and Usage Data documentation for more information.
Unified Analytics Dashboard Updates
To improve the consistency of metrics in Unified Analytics, filters and calculations in several dashboards have been updated. The following changes have been applied:
All dashboards now display data from the past 90 days by default
The calculation for alert count has been updated in the Executive Summary, Alert Analysis, Monitoring Sources, and Enrichment dashboards
Noise reduction calculation was updated in the Executive Summary and Alert Analysis dashboards
Event count calculation was updated in the Executive Summary Noise Reduction widgets
MTTR calculation now only includes actioned incidents in the Executive Summary and BigPanda MTTR dashboards
The Team Efficiency dashboard's User Stats and Total Actions tables now only count manual actions
Data Redaction
It's now easier than ever to ensure your private data stays secure using the new data redaction service. With data redaction, you can remove sensitive data types, including PII, PHI, and PCI from your information, giving you confidence that your confidential data remains exclusively within your approved channels.
Opt-in service
Data redaction is currently an opt-in service. If you are interested in enabling this functionality, contact your BigPanda account team.
See the Data Redaction documentation for more information.
AI Incident Assistant Releases May 2025
The following AI Incident Assistant features were released in May 2025:
Upload ServiceNow Exports
Enrich AI Incident Assistant with all of your ServiceNow documents easier than ever. In the web app, you can now upload and manage ServiceNow exports. The files are automatically indexed, giving AI Incident Assistant additional information and context.
See the Upload ServiceNow Documents documentation for more information.
Permissions Message
You can now add a custom message that appears when a user attempts to perform an operation, but doesn't have the correct role. For example, you can add a message letting users know which person in your organization to contact to request the correct permission.
See the Add a Permissions Message documentation for more information.
System Improvements - June 2025
You can now send AI Incident Assistant responses to a ServiceNow ticket as a comment.
AI Incident Assistant now supports Azure OpenAI.
In Slack, you no longer need to use @biggy or /biggy when initiating a one-on-one conversation.
Deprecating Functionality
Legacy ETL Platform End-of-Life
As part of BigPanda's commitment to delivering modern, cost-effective, and scalable data solutions, the legacy ETL data platform backed by Redshift will be deprecated on September 10, 2025.
Prior to this date, all data pipelines and services will be transitioned to our modern data-lake platform for data curation, storage, and processing.
See the Open Analytics Hub documentation for more information about accessing your data. Contact your BigPanda account team if you have any questions.
Upcoming end of life for older BigPanda ServiceNow app versions
To provide customers with the best experience possible in ServiceNow, we are retiring support for older versions of the ServiceNow integration. Follow the instructions in our Update the BigPanda ServiceNow App documentation to upgrade to the latest version.
Integration version | End of life |
|---|---|
<v2.6.1 | September 1st, 2025 |
v2.8.0 | December 1st, 2025 |
v2.9.0 | March 1st, 2026 |
If you have any questions or concerns, please reach out to your account team.
April 2025
New features released in April 2025: Tag Manager, Custom Email Templates, Additional Routes for Outbound IPs, and more!
Tag Manager
A new admin page with a unified view of all tags across the system provides clear visibility into alert tag sources and categorizes tags based on their impact on alert quality.
Tag manager
View alert tag data from across the platform in one place.
Visualize tag value enrichment paths from integrations, enrichment rules, and enrichment maps.
Organize tags into categories shared by the Alert Quality Dashboard.
Track tag coverage across events and sources.
Custom Email Templates
You can now customize email notifications with dynamic fields that make it possible to share rich data in a flexible format. Quickly adapt to different sharing needs by creating email templates that use dynamic incident variables. These templates can be used with both AutoShare and manual shares.
Configure custom email templates
See our Email Templates documentation for more information.
Additional routes for outbound IPs
To improve cross-region stability, we are adding additional routes to our outbound IPs. All routes should be whitelisted to ensure messages are not dropped.
System Improvements - April 2025
Revamped install process for the BigPanda Agent, preventing installation issues with conflicting python versions and packages.
AI Incident Assistant Releases April 2025
The following AI Incident Assistant features were released in April 2025:
Scheduled Workflows
Scheduled workflows allow you to create multi-action agentic functions that automatically occur at specific times or intervals. You can schedule any workflow to fully automate your prompts, action plans, and decision points. Monitor scheduled agentic results by configuring the workflow to post the results to a channel or email address.
Workflow Execution Analytics
Gain insights into how your channel hawks and scheduled workflows are performing with the AI Incident Assistant web app Analytics module. View analytics related to your workflow executions in the Workflow Execution section.
See the AI Incident Assistant Analytics documentation for more information.
Observability Agent Action Plan Update
The Observability Agent action plan answers observability and monitoring-related queries by coordinating a team of system-specific agents. You can configure multiple monitoring tools to be used with this action plan, and AI Incident Assistant will determine which tool to pull information from, based on the query.
See the Action Plans documentation for more information.
Change Risk Dashboard Org-Specific Risk
The Org-Specific Risk tab was added to the Change Risk Dashboard. This new section displays a custom risk evaluation based on factors and context specific to your organization.
See the Change Risk Dashboard documentation for more information.
Additional Change Risk Settings
Additional settings have been added to the Change Risk action plan that give you more granular control over risk calculation and display. Admins can now:
Adjust the weighting used in calculating the change risk score
Set the default time range for the dashboard
Configure notifications for high-risk changes
Forward AI Incident Assistant Responses to ServiceNow
You can now forward AI Incident Assistant responses to a ServiceNow work note. Responses, along with the name of the user who sent it, can be forwarded to any type of ServiceNow record that contains the work note field. If the response was posted in a channel, the link to the original message will also be included.
See the Send AI Incident Assistant Responses documentation for more information.
System Improvements
AI Generation Mode is now available for prompt addendums, allowing admins to quickly create prompts based on simple input.
Channel summaries can now be previewed and edited before posting.
Workflows can now be triggered based on notifications from the BigPanda core platform.
The Action Plan Catalog is now available in Microsoft Teams.
Added support for uploading Word documents in AI Incident Assistant Chat.
Workflows can now be duplicated.
Added advanced filters on the Feedback page.
Improved handling of banner updates in incident channels.
Added decision logic to workflows.
March 2025
New features released in March 2025: Automated Incident Analysis Configuration, Environment Updates, Problem Identification Dashboard, and more.
Automated Incident Analysis Configuration
Organizations using the Advanced Insight Module can now easily customize their Automated Incident Analysis summaries using the AIA Configuration page.
The new settings page allows you to control which alert tags are used to create the analysis, set up instructions for how the LLM handles analyses, and choose which incident tags should be used for action recommendations.
AIA Configuration
See the AIA Configuration documentation for more information.
Environment Updates
The Environment creation screen has been updated with a new look and feel. This update includes:
A modernized UI
A new description field to easily see the purpose of environments at a glance
Additional configuration options in the UI screen such as AutoShare
Updated Environment Creation Screen
See the Environment Updates page for more information.
Problem Identification Dashboard
The Unified Analytics Problem Identification dashboard is now available in a limited release for Advanced Insight Module users. This dashboard clusters historic similar incidents to help identify recurring issues, then uses AI to summarize each cluster.
This can help you determine how to prioritize specific clusters based on frequency or impact and find potential root causes of recurring issues based on similarities or find potential candidates for automation.
See the Problem Identification documentation for more information.
System Improvements - March 2025
Added Alert Filtering, Enrichment Maps, and Inbound Integrations as comparable resources to the Config Manager.
The Change Analysis dashboard can now be duplicated.
The Standard Data Model has been updated to include data related to changes.
AI Incident Assistant Releases March 2025
The following AI Incident Assistant features were released in March 2025:
Channel Hawks
You can now set up workflows within the AI Incident Assistant web app using Channel Hawks.
Channel Hawks instruct AI Incident Assistant to monitor specific channels for phrases that automatically trigger agentic workflows. Use this to set up workflows that invoke action plans or prompts based on specific scenarios that you configure.
See the Channel Hawks documentation for more information.
Change Risk Dashboard
The new Change Risk Dashboard gives you insights into the predicted risk associated with scheduled changes in your environments. You can use this dashboard to create a plan for changes and mitigate risk to prevent incidents.
See the Change Risk Dashboard documentation for more information.
Core BigPanda Updates
You can now configure nuances in your BigPanda schema, making it easy for AI Incident Assistant to interact with your BigPanda instance.
In the web app, you can update these settings at Configuration > Core BigPanda > BigPanda Agent in the Schema Nuances box.
System Improvements
Channel summary response is now captured in the Usage Metrics All Usage widget. Note that this is not retroactive - channel summaries requested prior to this release will not appear.
Expanded ITSM retrieval to resolve related entities including tasks, affected CIs, and affected CIs of related tasks.
PagerDuty services that do not automatically include escalation policies are now programmatically excluded.
Reopened BigPanda incidents are now posted as a thread reply broadcasted to the channel.
Improved handling of extremely large channel summaries.
Added Sort and Filter options to the Feedback and Usage tables.
Advanced and Highly Capable AI model was added for generating channel summaries and transcripts.
Deprecating Functionality
Legacy ETL Platform End-of-Life
As part of BigPanda's commitment to delivering modern, cost-effective, and scalable data solutions, the legacy ETL data platform backed by Redshift will be deprecated on September 10, 2025.
Prior to this date, all data pipelines and services will be transitioned to our modern data-lake platform for data curation, storage, and processing.
See the Open Analytics Hub documentation for more information about accessing your data. Contact your BigPanda account team if you have any questions.
Upcoming end of life for older BigPanda ServiceNow app versions
To provide customers with the best experience possible in ServiceNow, we are retiring support for older versions of the ServiceNow integration. Follow the instructions in our Update the BigPanda ServiceNow App documentation to upgrade to the latest version.
Integration version | End of life |
|---|---|
<v2.6.1 | September 1st, 2025 |
v2.8.0 | December 1st, 2025 |
v2.9.0 | March 1st, 2026 |
If you have any questions or concerns, please reach out to your account team.
February 2025
New features released in February 2025: Updated Documentation site, Admin tools, Event Processing Dashboard updates, and more!
New BigPanda Docs Site
The BigPanda Docs site has gotten a fresh new look. On February 14, 2025 we migrated to a new site, providing you with an upgraded experience. This upgrade includes:
A new landing page
New, intuitive navigation
Upgraded API experience
New search functionality
Config Manager
With the new Config Manager, you can compare configuration changes between BigPanda organizations right in the console Settings page.
The new page allows you to track changes between organizations, such as sandbox and production, showing differences in roles, alert enrichment, environments, environment groups, and alert correlation settings.
See the Config Manager documentation for more information.
Service Accounts for APIs
To help improve API key management and access control, you can now create service accounts in BigPanda.
Service accounts are used to create API keys for a specific application or service within your organization. These keys aren't associated with a BigPanda user account and do not need to be changed or recreated if a user leaves your organization.
See Manage Service Accounts for more information.
Event Processing Dashboard Updates
The Event Processing dashboard in Unified Analytics has been updated to reflect the latest data model. Several upgrades were made to this dashboard including:
New default event creation date filter
Duplication capabilities
Updated calculations
Number of events
The number of events calculated in this dashboard is different than what was previously displayed to reflect these changes.
New Edit Environment Permission
An additional permission type is now available that provides more granular control for environments. Users assigned the Edit environment settings permission can edit the environment’s settings and filters, but not create, duplicate, or delete environments.
See the Roles Management documentation for more information.
System Improvements - February 2025
The Unified Analytics Correlation Patterns dashboard can now be duplicated.
AI Incident Assistant Releases February 2025
The following AI Incident Assistant features were released in February 2025:
AI Incident Assistant Access Controls
The new Access Controls module within the web app allows you to configure and manage roles and users for your organization. This gives you control over what source data users can access and what action plans they can execute.
See the AI Incident Assistant Access Controls documentation for more information.
Configuration Suggestions
AI Incident Assistant can now suggest configuration changes based on user feedback. You can view these suggestions and generate new ones in the web app at Analytics > User Feedback > Configuration Suggestions.
See the Configuration Suggestions documentation for more information.
Action Plan Catalog
The new Action Plan Catalog allows you to see all of AI Incident Assistant's capabilities. You can look for a specific action plan that you'd like to use or see all of the things that AI Incident Assistant is configured to do.
See the Action Plan Catalog documentation for more information.
Web App Chat
You can now have a conversation with AI Incident Assistant right within the web app. On the new AI Incident Assistant Chat page, you can ask AI Incident Assistant a question about data your organization has ingested, or upload documents for AI Incident Assistant to analyze in real-time.
This feature is currently available for early access. If you’d like to be considered for early access, contact your BigPanda account team.
System Improvements
Bridge call transcription and ServiceNow ticket creation options were added for creating an incident channel in Slack.
Incident channels can now be created as private channels.
AI Incident Assistant summaries can now be shared using the email share icon.
The Channel Summary and Call Transcription action plans now support LLM model selection.
ServiceNow integration users can now add system/schema nuances to their configuration such as special field mappings.
Custom action plans now use the ITSM retrieval agent framework.
January 2025
New Features Released in January 2025:Automated Incident Analysis Recommendations, Environment Sort, Flapping Indicator, and more!
Automated Incident Analysis Recommendations
Customers who have the Advanced Insight Module can now see recommended incident actions as part of the Automated Incident Analysis. These AI-generated recommendations suggest incident tags based on similar incidents from the past 30 days. The default tags used are priority and assignee.
Recommended Actions Banner
Recommended Actions
See the Similar Incidents documentation for more information.
Environment Sort
You can now sort the environments list Alphabetically or by Creation date, making it easier to find what you need.
To sort the list, navigate to the upper right corner of the Environments pane and click the Sort button.
Sort Environments
Flapping Indicator
It is now easier than ever to see at a glance when an incident has entered the flapping state.
The new flapping icon now appears in the incident feed, alerts table, activity feed, and in the incident timeline.
Flapping indicator in the Incident Feed
Flapping indicators in the Alerts table and Activity feed
Unified Search UI Updates
The Unified Search screen has a new look and feel to make searching for incidents easier than ever:
A new, modernized UI
Updated timeline view
Additional sort options including Priority and Duration
The ability to collapse or expand all incidents.
New Unified Search UI
System Improvements - January 2024
Customers who do not use single sign-on with BigPanda can now request two-factor authentication via emailed links. To enable this feature, contact your BigPanda account team.
AI Incident Assistant Releases January 2025
The following AI Incident Assistant features were released in January 2025:
Incident Reports
See detailed reporting with the new Reports module available within the AI Incident Assistant Web App. The Incident Reports page allows you to view and modify all incident reports created using the Generate Incident Report or Managed Incident Channel action plans.
See the Manage AI Incident Assistant Incident Reports documentation for more information.
Context & Data Module
The new Context & Data module was added to the AI Incident Assistant web app, giving you greater control over your indexing settings, data, and documents.
Within this module, access the following pages:
Indexing Settings - Control which content is automatically indexed and searchable by your users.
Manage Data - See an overview of your indexed documents across different source categories.
Upload Documents - Upload your organization's documents to give AI Incident Assistant additional information and context. (This page has moved from the Configuraiton section.)
See the AI Incident Assistant Context and Data documentation for more information.
New User Feedback Analytics
Three new analytics reports were added to the User Feedback page within the AI Incident Assistant Web App:
Positive Feedback Rate Over Time - View the percentage of positive feedback AI Incident Assistant received by day, over time.
Top Feedback Users - See the top ten users who have provided feedback to AI Incident Assistant, along with a breakdown of positive and negative ratings.
Feedback per Action Plan - View feedback given to AI Incident Assistant broken down by action plan.
See the User Feedback documentation for more information.
Biggy Handbook Action Plan
The Biggy Handbook action plan is now available in production. This action plan is designed to address questions about Biggy, including its capabilities, how it operates, the systems it can access, the data it has indexed, and its current configuration.
See the Biggy Handbook documentation for more information.
System Improvements
You can now change the order in which goals appear within action plans.
Scribe and channel summary preset goals are now available in MS Teams.
Improved logic between call transcripts and chat for scribe functionality.
Summary in broadcast channels is now updated in real-time as incidents progress.
AI Incident Assistant responses now show what action plan was used to generate the response.
Feature Deprecations
As part of BigPanda's continual improvement, some older features and versions will be deprecated.
Upcoming Deprecations
Upcoming end of life for older BigPanda ServiceNow app versions
To provide customers with the best experience possible in ServiceNow, we are retiring support for older versions of the ServiceNow integration. Follow the instructions in our Update the BigPanda ServiceNow App documentation to upgrade to the latest version.
Integration version | End of life |
|---|---|
<v2.6.1 | September 1st, 2025 |
v2.8.0 | December 1st, 2025 |
v2.9.0 | March 1st, 2026 |
If you have any questions or concerns, please reach out to your account team.
Deprecated Features
November 2025
API Keys 2.0 API Deprecation
The API Keys version 2.0 endpoint will be deprecated on November 5, 2025. All organizations using the 2.0 endpoint will need to migrate to 2.1 before the end-of-life date.
The new endpoint for this API is https://api.bigpanda.io/resources/v2.1/apikeys
See the API Keys documentation for more information.
September 2025
Legacy ETL Platform End-of-Life
As part of BigPanda's commitment to delivering modern, cost-effective, and scalable data solutions, the legacy ETL data platform backed by Redshift will be deprecated on September 10, 2025.
Prior to this date, all data pipelines and services will be transitioned to our modern data-lake platform for data curation, storage, and processing.
See the Open Analytics Hub documentation for more information about accessing your data. Contact your BigPanda account team if you have any questions.
January 2025
MS Teams Connectors
Office 365 connectors have been replaced with Automate Workflows. All previous MS Teams integrations must be migrated to the new workflow integration before January 31, 2025.
June 2024
Classic Incident Console Deprecation
The New Incident Console delivers an intuitive incident feed with improved usability and performance, allowing you to accelerate your incident management workflow. As of June 2024, the updated interface became the default.
The option to switch back to the classic console will no longer be available on January 31, 2025. We invite you to take advantage of the improved features of the new console. Please see the documentation for more information.