Team Analytics
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Team Analytics
Track how specific groups within your organization are using Biggy with Biggy Teams. The Team Analytics page provides usage and feedback metrics to track the team's engagement.
Use the drop-down menus at the top right of the screen to adjust the selected time period or adjust the Team or Team Group.
The following widgets are available in Team Analytics:
Widget | Details |
|---|---|
Total Queries | Number of queries the team has sent to Biggy. |
Active Users | Number of unique active team users. |
Reports Generated | Number of reports generated by the selected team. |
Positive Feedback | Percent of positive feedback the team has sent to Biggy. |
Daily Usage Trend | How often your team sends queries to Biggy, over time. The green line shows daily active usage. The blue line shows the number of daily active users. |
Top Action Plans | Pie chart displaying the top 5 action plans that the selected team used the most. |
Team Feedback Momentum | How sentiment and value are trending across the team. Feedback Rate shows the number of times the team provided feedback to Biggy. Positive Rate shows the number of times the team gave Biggy positive feedback. Time Saved shows the average amount of time that Biggy saved the team, based on user feedback. |
Feedback Over Time | Daily positive and negative feedback sent to Biggy by the team, over time. |
Usage by Platform | Distribution of queries broken down by platform (MS Teams, Slack, or Web Chat). |
Action Plan Usage Flow | Flowing visualization of the team's action plan usage trends. Hove over a section of the graph to view which action plans were used on that date, with a breakdown of the total number of queries per action plan. |
User Activity | Breakdown of who on the team is using Biggy the most. The following information about the team is displayed:
Click a team name to view additional information about each user. The following information about each user is displayed:
Click any column to sort the list of users by that facet. |
AI Team Report | An on-demand qualitative analysis for the team. Click Generate Report or Generate New to create the report. See the AI Team Report section for more information about the contents of the report. |
Drill-Down | Table displaying recent team activity. The table is separated into two tabs: Recent Queries and Recent Feedback. For each recent query, the following information is displayed:
For each recent feedback, the following information is displayed:
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AI Team Report
The AI Team Report gives you on-demand qualitative analysis for your selected team or team group.
To generate a report, click Generate Report or Generate New.
After the report is generated, you can view previous reports by selecting them from the drop-down menu, or click Export PDF to export the report.
The report is divided into the following sections:
Section | Description |
|---|---|
Overall Sentiment | Executive summary of the team's sentiment and adoption of AI Incident Assistant. |
Adoption Health | Details about the team's adoption of AI Incident Assistant. The Signals section shows signs of positive adoption health. The Risks/Gaps section highlights issues that may hinder the team's adoption of AI Incident Assistant. |
Value Insights | Benefits users are getting out of AI Incident Assistant. |
AI query quality and coaching | How well users provide actionable context in their queries, and how to improve. |
What users are using AI Incident Assistant for | Categories of query types that users on the team are asking AI Incident Assistant, and the number of queries in each category. Categories do not show raw queries. |
What the team is trying to do | Jobs that the team is trying to complete, inferred based on query history. |
Common themes | Recurring patterns across usage and feedback. |
What's working well | User behaviors or AI Incident Assistant features that are working well. |
What needs attention | Gaps, friction, or risks to address related to AI Incident Assistant usage. |
Feedback themes | Common praises and complaints about AI Incident Assistant, with estimated counts. |
Recommended next actions | Recommended next actions and configuration steps. Each action listed contains a description, impact level, level of effort, completion steps, and success metrics. |