Manage AI Incident Assistant Admin Actions
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Admin Actions
Configure a Broadcast Message to be sent to AI Incident Assistant users via a chat tool or email. You can send broadcast messages via Direct Message, Channel Message, or Email.
Broadcast messages are helpful when there is a AI Incident Assistant-related update, such as configuration changes, that should be communicated to either all users or a specific subset of users.
Broadcast Messages are configured in the Configuration > Admin Actions section.
Send a Broadcast Message via Direct Message
To send a broadcast message via direct message in Slack or MS Teams:
Under Broadcast Message, go to Delivery and select Direct messages.
In the Message Content box, enter your broadcast message in plain text.
To add a hyperlink in your message, click Add Link and enter the URL and Link Text.
To add a mailto email link in your message, click Email and enter the Email Address and Link Text.
Under Recipient Targeting, select who should receive the message. You can select from All Users, Specific Teams, or Specific Team Groups.
For Specific Teams, select the teams that should receive the message from the drop-down menu. See Teams Management for information on configuring teams.
For Specific Team Groups, select the team groups that should receive the message from the drop-down menu. See Team Groupings for information on configuring team groups.
Check the Preview to ensure everything looks correct, and click Review and Send.
In the Confirm Broadcast window, review the broadcast information and check the box to confirm that the action cannot be undone. Click Send.
After sending the broadcast, a status bar will appear at the bottom of the screen indicating the status of the broadcast, and the number of successful, failed, and skipped sending attempts.
Send a Broadcast Message to a Channel
To send a broadcast message to one or more channels in Slack or MS Teams:
Under Broadcast Message, go to Delivery and select Channels.
In the Message Content box, enter your broadcast message in plain text.
To add a hyperlink in your message, click Add Link and enter the URL and Link Text.
To add a mailto link in your message, click Email and enter the Email Address and Link Text.
Under Channel Selection, select one or more channels to post the broadcast message to.
Check the Preview to ensure everything looks correct, and click Review and Send.
In the Confirm Broadcast window, review the broadcast information and check the box to confirm that the action cannot be undone. Click Send.
After sending the broadcast, a status bar will appear at the bottom of the screen indicating the status of the broadcast, and the number of successful, failed, and skipped sending attempts.
Send a Broadcast Message via Email
To send a broadcast message to one or more email addresses:
Under Broadcast Message, go to Delivery and select Channels.
Enter a Subject line for the email.
In the Message Content box, enter your broadcast message in plain text.
To add a hyperlink in your message, click Add Link and enter the URL and Link Text.
To add a mailto link in your message, click Email and enter the Email Address and Link Text.
Under Recipient Targeting, select who should receive the message. You can select from All Users, Specific Teams, or Specific Team Groups.
For Specific Teams, select the teams that should receive the message from the drop-down menu. See Teams Management for information on configuring teams.
For Specific Team Groups, select the team groups that should receive the message from the drop-down menu. See Team Groupings for information on configuring team groups.
Check the Preview to ensure everything looks correct, and click Review and Send.
In the Confirm Broadcast window, review the broadcast information and check the box to confirm that the action cannot be undone. Click Send.
After sending the broadcast, a status bar will appear at the bottom of the screen indicating the status of the broadcast, and the number of successful, failed, and skipped sending attempts.